Quick answer
Which records does Ravenquay hold about a customer?
No logs: neither connection nor traffic records, no IP address of any visitor or customer, and no trace of how you found the site apart from a referral code if your link had one. We hold only what billing and operating your server need: the account number and an email if you add one; every top-up and order (amount, coin, network, transaction ID, date); and per server its name, plan, term, location, system, SSH public key, IP addresses and dates, as well as the temporary root password we set when you gave no key, which no longer opens the server once you change it. We have no control over the datacenter’s network equipment. We hand over records only when a Panamanian court orders it. Your account carries an email address only when you choose to add one. Neither the website nor the dashboard uses cookies, analytics or advertising code, and nobody checks your identity at any step.
1. The data controller
DomaineGoat LLC, a limited liability company of Panama, operates Ravenquay and decides what happens to the information described here. It is the same party you contract with under the terms of service. Questions about this policy go to [email protected].
2. The scope of "no logs"
We keep no logs at all: no connection records, no traffic records and no IP addresses of visitors or customers, whether on the website, in the dashboard or on the servers.
Any website receives the IP address of the browser that contacts it, and ours is no exception. We use that address to send the reply and, in memory only, to slow down an address that sends too many requests. It is never stored on disk or in a log file.
Your server sits in a datacenter whose switches and routers belong to that datacenter, not to Ravenquay. That equipment is outside our control and answers to the law of the country it stands in. The overview of data retention laws in Europe sets out what each country of our ports of call requires.
3. What we hold, and why
Each item in the table is there because a server cannot be ordered, billed, built or renewed without it. The third column says where it comes from.
| Record | Purpose | Source |
|---|---|---|
| Account number | Signs you in and ties together your balance, orders and servers | Generated when the account is opened |
| Email address, only if you add it | Sends you the account number if you lose it | Entered by you, optionally |
| For each top-up: transaction ID (TXID), coin, network, amount and date | Finding the payment on the blockchain before the balance is credited | Your transfer and the public chain |
| Orders and balance movements | Charging terms and renewals, and adding credits | The orders you place |
| For each server: name, berth, term, system, port of call, IP addresses and its dates (ordered, handed over, renewed, suspended, cancelled) | Building, renewing and billing that server | Your order and the team's work |
| SSH public key, when you supply one | Installed for root at handover and after each reinstall, with password login turned off | Pasted by you at checkout |
| Temporary root password, only when no SSH key was given | Your first login, after which you replace it with passwd; once replaced, it no longer works | Chosen by the team while building the server |
| Referral code, only when your link carried one | Recorded with the top-up to show which link brought the order | The link you followed |
| Dashboard language | Passed on with a top-up so support can answer in that language | Your setting in the dashboard |
| Support messages | Answering you, including requests about RAID, reboots and reinstalls | The emails you write |
4. What we never collect
- No KYC: no ID, no selfie, no documents, no card and no phone number, ever.
- Legal name, postal address or date of birth: no field on the site requests them.
- Card or bank details: crypto is the only way to pay.
- Secrets: your private SSH key, your root password or your account number sent by email. Nobody from our team will ever ask for your account number, your root password or your private SSH key, by email or in a chat.
5. Cookies and storage in your browser
No cookie is set by the website or by the dashboard. There is no analytics, advertising or tracking script on either, and the fonts load from Ravenquay's own server.
A handful of features stash small items in the browser's own storage. They remain on your device until they expire or you clear them; the last column says whether any of it reaches us.
| Stored item | Used by | What it holds | Reaches Ravenquay? |
|---|---|---|---|
| Site language | Website | The language picked in the menu | No |
| Session | Dashboard | A token that keeps you logged in until you log out | Your account number travels with each dashboard request, over HTTPS |
| Copy of your account | Dashboard | Account number, optional email, language and the top-ups you opened (reference, amount, coin, network, address, status), so a reload does not lose a payment in progress | We already hold it |
| Pending top-ups | Dashboard | Top-ups not yet confirmed by our server, sent again until they are | Yes, until confirmed |
| New account number | Dashboard, current tab only | Kept until you confirm you have written it down | No |
| Dashboard language | Dashboard | The language the dashboard is shown in | No |
If you share the computer, log out and clear the site's data before you leave it.
To price a payment in BTC, ETH, SOL or LTC in dollars, the payment page asks a public rate service for the current price: Coinbase first, CoinGecko if Coinbase is unavailable. That request carries no cookie, no referrer and nothing from your account. Like any site your browser contacts, the rate service does see your IP address. USDT and USDC are valued at one dollar, so paying in either makes no such request.
6. Payments on public blockchains
A crypto transfer is recorded on a public ledger that anyone can read: amount, time and addresses. A top-up's transaction ID therefore connects it to whatever else the sending wallet has done. We screen incoming payments against public sanctions lists of blockchain addresses; payments from listed addresses are not credited. No bank and no card network is involved at any point.
7. If you add an email address
An account works fully without one. Guard your account number: it is the key to your account. If you add an email you can recover the number; if you do not, a lost number is lost for good. With an address on file, the dashboard's recovery page sends your account number there. Writing to support means we keep your address and your message so we can answer you.
8. How records are used, and when they are handed over
We use these records to run your account, build and renew servers, credit payments, answer support and deal with abuse reports. We sell nothing and use nothing for advertising.
A record leaves Ravenquay only on the order of a Panamanian court; any request from outside Panama receives nothing. Ravenquay publishes no warrant canary, a point the page on what a warrant canary is takes up in full.
9. Retention of disks and browser items
- Disks: when a server is not renewed, its disks are held for 7 days and then wiped. A cancellation or a reinstall you ask for wipes them at once.
- Browser storage: items stay until you log out or clear them (section 5).
10. Your options
You never need an email address to use Ravenquay. Any server can be cancelled from the dashboard, which wipes its disks. For a question about the data on your account, write to [email protected] with an order reference (ORD-…) and without the account number. The Ravenquay pricing page shows the details an order is made of before you pay.
11. Keeping the account safe
Your account number is both login and password, so keep it in a password manager. Root over SSH, your way: give a public key at checkout and password login is switched off, or leave the field blank and a temporary root password arrives with the server, to change the first time you log in. Your private SSH key should never leave your own device; no one at Ravenquay has any use for it. The guide to privacy-focused hosting lists what to expect from any host on this point.
12. Minors
Accounts are open to adults aged 18 and over. We do not knowingly hold records about anyone under 18.
13. Revisions and questions
This is the version of 1 November 2026. We may revise this policy, and the date at the top of the page shows which version applies. Send any privacy question to [email protected].